You can use the price filtering tool to find the best seats for your budget by looking at venue maps. No one else can do that. Ability to get tickets without visiting box offices in person. 2020 Official Top 5 Review. Select the date of the event and tap on the option that says Find Tickets. Compared to Ticketmaster, which rarely offers promotions and deals on tickets, StubHub here helps you buy tickets at cheaper prices if you are eligible for the deals and offers. Swifties, as the artist's diehard fans are known, flooded the internet this week to buy pre-sale tickets for "Eras.". They are ready to deal with multiple currencies. The face value price is the one you see on the website. Its art. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. "A lot of these companies that live month to month or on three-month. Global Business and Financial News, Stock Quotes, and Market Data and Analysis. [2022], TickPick vs StubHub: Which Is Better For You? Imagine, you got a ticket for your favorite artists concert but because of some reason, you cannot attend it. "If you're in a hurry trying to get your tickets which of course you're going to be because of the demand it's really easy to make a quick mistake," said Chris Cobb, owner of historic rock club Exit/In in Nashville, Tennessee. Note: you can edit the price you have entered or you can always delete your listing. Order processing fees are another type of convenience fee. We accept credit card, Apple Pay, and Enter the recipient's first and last name, email address, optional note and phone number. Economic theory has pretty clear predictions on how hiding mandatory fees makes consumers buy more, and prior work hinted at the kind of behavioral biases that we were likely to see, Tadelis said. In Canada, there hasnt been any enforcement, she said, which doesnt seem true considering Canadas Competition Bureau is suing Ticketmaster right now for deceptive drip pricing. (That means the gradual adding on of additional costs throughout a purchasing process, which consumer protection bodies hate because it makes comparison shopping extremely difficult.). These days, extra fees are pretty standard in the ticket sales industry, and presumably, many users expect them. 7 best ticket site alternatives to Ticketmaster. However, waiting for the price to go lower can also get you zero tickets, so look out for that. Garth Brooks Background. If all tickets are purchased during the ARMY MEMBER Presale, there will not be a General Verified Fan Presale or General Onsale. Donald Bosseau, a man from California who had been organizing an outing with his church group of 27 people, said he was shocked by a 17 percent fee added to the cost of each ticket, and had to waste his time going around to everyone and asking if they were okay with the higher price. After the payment is successfully done, youll be forwarded to the confirmation page and youll receive your order number and other important details on that page. I would ask Ticketmaster directly, as my tickets eventually were transferable, so it seems like your event isnt or maybe theres a different hold on it that they can lift. There isn't any individual resale fee on these transactions. You can try reaching out to Ticketmaster and see why the tickets are greyed out. StubHub will show you a list of available tickets along with the section, row, seat number and price. However, you will receive full refunds on any canceled events, and the customer support team will try to help if there are any issues with your tickets. In addition to having all the search categories of Stubhub, the search function also lets you seek events by entertainment genre. Stocksy. Twice a week, well send you the best Goods stories exploring what we buy, why we buy it, and why it matters. And the events whose tickets can be ordered will be marked on the calendar of the website. In most cases, the venue has put a delivery delay in place so that the tickets will not be available for transfer until the week of the event. Sign up for The Goods newsletter. Ticketmaster's customer service includes: In addition, the FanProtect service ensures that the customer support team will help you get new tickets or explore alternative options if there are problems with your original tickets. StubHub is a ticket exchange and resale company in the United States that offers services for both buyers and sellers under a good list of categories including consoles, theatre, sports, and other live events. It has a good user interface, and the website is user-friendly. Two of the most prolific online ticket vendors are Ticketmaster and Stubhub. If it were consistent, people would get used to that really fast and like knowing the price theyre going to pay. She too, suggested that the FTC could just make this a rule and save any one platform from having to go out on a limb. Not every event will include a delivery fee. . Ticketmaster is the "primary" seller of the Taylor Swift tour, for example. Ticketmaster announced Thursday afternoon that it has canceled public ticket sale plans for the pop star's upcoming "The Eras Tour," her first since 2018. Reader support helps us keep our explainers free for all. The standard ticket fees through Ticketmaster may include: These can quickly drive up the base price of a ticket. You may also need to pay taxes whether you purchase from the United States or Canada, but that's typical of any online ticketing service. The return policy tends to be much more flexible and easy to use. There tend to be more extra and hidden fees applicable, particularly when it comes to fan-to-fan ticket reselling transactions. Customer service all the way to your seat, 2000-2022 StubHub. One among them could be that Ticketmaster has a better and stronger return policy than StubHub. So, it is considered the best competition in front of Ticketmaster. [2022], SeatGeek vs Vivid Seats: Which Is Right For You? By submitting your email, you agree to our, How ticket fees got so bad, and why they wont get better, This story is part of a group of stories called, Hailey Bieber, Selena Gomez, and the Easter egg-ification of the Hollywood feud, The Supreme Court signals that a terrifying attack on voting rights will vanish for now, Take a mental break with the newest Vox crossword. Even for the buyer, searching and doing other movements on their website comes without any charges. The number of fees applicable in Ticketmaster varies depending on the event, pricing, and where the ticket is being purchased from. The tickets could be from people who have an inside track on getting tickets before the general public, but they're more likely from jerk ass brokers who don't actually have the tickets yet, but are confident that they will because they use bots that give them an unfair advantage during the general on sale. Stocksy. 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These are often attempts to steal your personal information or credit card number, Gray said. Unlike delivery fees, Ticketmaster doesn't profit from the facility charges; all of these go directly to the vendor. Registering yourself, selling on the website, buying process, and surfing on their website, nothing is complicated and every action can be carried out with ease. Indeed, they found that buyers with at least ten previous site visits spent less than the newbies in the hidden-fee group. The study, co-authored by Tadelis and forthcoming in Marketing Science, set out to better understand how drip pricing affects both the quantity and types of ticket purchases through a large-scale, real-world randomized experiment. Both venues have comprehensive customer service options, but Stubhub comes out slightly ahead due to the FanProtect ticket clauses. Fees of this size are a common source of confusion and ire. Both of these online ticket venues have excellent customer support options and large numbers of available seats for a variety of venues. Taylor Swift tickets for the upcoming concert tour are on sale at StubHub. on tickets issued to original buyers. After an FTC workshop about the astronomical fees added on to most concert tickets, it is fairly clear that nothing is being done. I have tried to call many times and have sent multiple emails, the event is tomorrow and I am unable to send the buyer their tickets, as well as transfer to my friends. 3. Get this delivered to your inbox, and more info about our products and services. Some of their strategies for success: Using email newsletters, credit card perks, social media alerts and fan club memberships to buy pairs (or even numbers) of tickets for in-demand events that ideally involve audiences who can't or won't plan ahead enough to buy the tickets first themselves. SUGA | Agust D has announced SUGA | Agust D . Sat, 17 Jun 2023, 17:00. New Shows Announced in the U.S.! Great, but HOW?? Some teams, venues, or artists put delivery delayson tickets issued to original buyers. Season Ticket Memberships. StubHub pretty much assumes that they're the only resource available if you want to sell your tickets online, and they take advantage of that. That doesnt make it true. I thought someone was filtering these questions, Im sorry, he said, slightly glaring off-stage. The prices of tickets available on this platform differ from the actual face value of the ticket. Tickets for concerts and sporting events. You can try reaching out to Ticketmaster and see why the tickets are greyed out. Oops. The option of reselling tickets for sold-out shows is available. }, + nine = sixteen .hide-if-no-js { Got a confidential news tip? These are asking prices, not necessarily what fans are paying to score a seat. discussing Ticketmasters Verified Fan program. Having all-in pricing on some platforms and not others is too confusing; it needs to be consistent across the marketplace, Consumer Reports Anna Laitin argued. The mobile app comes with a Price Alert feature to let you know if there are new ticket deals for events or artists you're interested in. I've taken a look at how both Ticketmaster and Stubhub operate to give you a better idea of what to expect from each. The panel was a mix of industry representatives Ticketmaster, its smaller competitor Eventbrite, as well as secondary market retailers SeatGeek and StubHub and consumer protection advocates from the Better Business Bureau and Consumer Reports. For more information, please see our Im gonna be really mad at myself if I missed my chance at buying a ticket this morning. Since the audience on the website is millions, there are truly rare chances the tickets you put on sale will not be sold. However, each of the services comes with its own distinct advantages. Sometimes shows are not eligible for transfer until closer to the event date so you need to find that out from Ticketmaster or maybe the venue. Ability to get tickets without visiting box offices in person. Doing so will bring you to the primary seller's page. Complete refunds for cancelled events. We want to hear from you. One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. Ticketmaster vs Stubhub: Customer Service. We may earn small commission from the products mentioned in this post. Your email address will not be published. In case you do not have a specific event in mind, you can browse by the categories or choose any from the top-selling ones. When it comes to popular events, Ticketmaster is quite famous and the tickets get sold out pretty easily. But with reselling and convenience fees, the prices for events can easily skyrocket into hundreds or even thousands of dollars. While Ticketmaster will cost you two different charges, StubHub here will allow you to list the tickets on sale for free. display: none !important; With that said, you may still find yourself dealing with some additional checkout fees. If this does not help you, the customer support team of the company is always ready to help you out anytime and anywhere, after you give them a call. REMINDER: The Tour Organizers will be making 100% of tickets available for purchase during the ARMY MEMBER Presale. At no point during the panel did it come up that TicketMaster has been the subject of both state and federal government scrutiny in more than one country for years because of its fees. Phone service 9 AM to 9 PM on weekdays, 9 AM to 8 PM on Saturdays, and 9 AM to 6 PM on Sundays. The website allows you to ask questions from other users in their community and get easier solutions. Ostheimer said no, sorry, he would be using the preselected question cards. Their automated email is useless and they have not got back to me. [2022], Ticketmaster vs Stubhub: Which Is Right For You? Obviously, were used to paying fees anytime we buy tickets online. Will you support Voxs explanatory journalism? Taylor Swift with HAIM and GAYLE. If the several dozen I read are any indication, they are mostly one-note: Stop the fees please, wrote Pat McCullough, from Ohio. The delivery fees are determined by the venues. There's a surefire way when buying online, experts said: First, navigate to an artist's or event venue's website and click through from there for tickets. So, this certainly means you can be at a loss or profit accordingly. But its worth nothing that this case was won because the fees werent disclosed. "Did you know that there's a tunnel under Ocean Blvd" out March 24th, 2023! There is no reason to expect new visitors to a site to have correct beliefs about fees, and once they have their sights on an item, letting go of it becomes hardas scores of studies in behavioral economics have shown, Tadelis said. Tickets are 100% guaranteed by FanProtect. And in case you have purchased the ticket from the same company, you can directly open it for listing from your account. Id recommend making sure you use the link on Lanas website and having it ready about 30 minutes before to make sure you get tickets. How do I fix this ? To put it in short, Ticketmaster has a website that is easy to use. Thank you! For the August 2016 issue of Consumer Reports, the magazines staff drew attention to what they called the ticket fee frenzy by dissecting the price of a floor-level seat at a Guns N Roses concert taking place that summer in Kansas City, Missouri. Ticketmaster is an entertainment entity from America that offers sales and distribution services in many parts of the world. Among all those who made purchases, customers in the hidden-fee group bought tickets that were about 5% more expensive than those in the up-front fee group, buying more tickets on average for seats located closer to the field or the event stage. Advertisement. A big concern for consumers: The secondary market has seen a "rise in fraudulent, unethical and illegal activities" like ticketing scalping and ticket touting, according to Technavio, a market researcher. Phone support during select hours on weekdays and weekends. Add-Ons Available See Tickets From New York Knicks Offers Watch in Comfort Enjoy a set up like none other with luxe event suites. Facility charges are determined by the venues. Now its all about Trump. There is no way to get in touch with Ticketmaster directly. After the switch, you will enter the email address you use to access the community in order to reset your password. Due to the high demand for tickets, the prices can rise to seven skies. Swift will perform more . Select the seats and have a look at all the other important details. My tickets wont transfer and I have the right email (checked for spelling etc) I just get a there was. presale offer for Capital One cardholders, Why egg prices are surging but chicken prices are falling, U.S. senators and the Tennessee attorney general, often buy up tickets from primary sellers in bulk, Ticketmaster announced Thursday afternoon that it has canceled public ticket sale plans for Taylor Swift's upcoming "The Eras Tour.". All Rights Reserved. Tickets for Swift's show at MetLife Stadium in East Rutherford, New Jersey on May 26 are listed for as much as $21,600 each on ticket resale site StubHub. Save my name, email, and website in this browser for the next time I comment. Ticketmaster Entertainment, Inc. is an American ticket sales and distribution company based in Beverly Hills, California with operations in many countries around the world. Follow Fans Also Viewed Boston Celtics See all 23 Events Orlando Magic See all 23 Events Milwaukee Bucks See all 24 Events They are available in both Apple Store and Play Store - free of charge, of course. Then, set a suitable price for your tickets. This is somewhat baffling, but we can intuit that Ticketmaster knows just how dedicated fans are to seeing their favorite artists, and how much they can wring out of them in that moment of high-stakes desperation. You will enter your community username and new password and done! FanProtect service helps find replacement tickets if something goes amiss. Websites that incorporate hidden fees that are only revealed at checkout are making more money than they would if they chose to honestly display all fees upfront, Tadelis said. Tickets for concerts and sporting events. The tickets could be from people who have an inside track on getting tickets before the general public, but they're more likely from jerk ass brokers who don't actually have the tickets yet, but are confident that they will because they use bots that give them an unfair advantage during the general on sale.