Description You're a leader in sales, product knowledge, and solutions, and highly influential in how you engage with customers. You have strong people skills youre approachable, a good listener, and empathetic. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. Youll need to be flexible with your schedule. You should also be familiar with the latest versions of macOS, iOS, and Android operating systems. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. As she navigates each college semester, Serene is intent on growing her experience at Apple. Help drive your stores vision and purpose, develop other managers, and support the Store Leader with business strategies and critical decision-making. You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialized repairs. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. As a Technical Specialist, you assist new owners in getting started and current owners in receiving quick, efficient support, while building strong, positive relationships with Apple. The flexible schedule that worked around her course load was a must-have, and the education expense benefits were a love-to-have. Se continui a visualizzare excuses voor het ongemak. You guide and advise the customer, and help set up their new products. At Apple, the learning never ends, and team members continually support each other. They may also move into management positions. Apple is a drug-free workplace. enviando un correo electrnico a Use your own creative talents to inspire customers. Wir entschuldigen uns fr die Umstnde. This is in accordance with the Bureau of . Maintains system functionality by testing computer components. Apples most important resource, our soul, is our people. When a customer needs assistance, you quickly assess their situation. We're committed to being your source for expert career guidance. Apple Technical Specialists will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace. Helping people grow in their own direction. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. This is because as more data is stored online, there is a greater risk that it will be compromised by hackers or other criminals. 4.2. We're creating something magical for the person who uses it. Your communication skills can also help you to troubleshoot technical issues with clients and provide them with the information they need to understand the problem and find a solution. Areas of work include Technical Support, Customer Administration Management, Program Support, Instructional Design, Training, Software Support Engineering, and Management. They evaluate technical programs, develop application designs and web pages, provide customer service for programs and applications, and train customers and staff in . Hiring more women into tech positions while also bringing more diversity into our store makes me proud to be a Latinx leader at Apple.. per informarci del problema. Apple really provides you with all the resources to succeed right now and throughout your career here. questo messaggio, invia un'email all'indirizzo You can set the standard for Apples unique style of service through words and action. Roles include Specialist, Expert, Pro, Operations Expert, Business Expert, and Business Pro. Provide insightful advice and friendly, hands-on technical support. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support - developing strong, positive relationships with Apple. Able to work on weekends as needed.. Truth is, I feel great, too. To be successful as a technical specialist, you should demonstrate expertise in software and . Copyright 2022 Apple Inc. All rights reserved. A career as a Apple specialist can be very rewarding. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. 88 Apple Specialist jobs available on Indeed.com. You may be communicating with customers about technical issues or non-technical issues. Team members also support AppleCare product sales to individuals and large institutional customers, as well as manage the service for these accounts. They will also learn about the software and hardware they will use on a daily basis. Serene believes that her stores leadership has been instrumental in her ability to envision a long-term career at Apple after graduation. I can invest in my future by earning my degree and by taking advantage of Apples other financial benefits. Come to us in your pursuit of success. They use these skills to identify and resolve issues with software and hardware. Technical Support Job Description | Glassdoor Ci You maintain composure and customer focus while troubleshooting and solving issues. Technical specialists work with network analysts to review, diagnose, and treat technical problems related to computer networking operations and work with software and hardware. When a customer needs assistance, you quickly assess their situation. Or you could make that all possible with work in training, communications, or leadership. Do you love how it feels to help others? an. verdade. om ons te informeren over dit probleem. para informarnos de que tienes problemas. Both full-time and part-time jobs are available. Apple specialists will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace. William, Apple Store SpecialistShanghai, China. Technical Support Job Description Sample | Monster.com They use a variety of computer software programs and may be required to lift and carry heavy equipment. envie um e-mail para The employment of computer hardware specialists is expected to grow at an average rate over the next decade. Do you love how it feels to help others? Apple technicians often work on their own to diagnose and repair devices, so they need to be able to work independently to complete their work. United States Department of Labor. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. When a customer becomes an owner, its the beginning of a relationship. Both full-time and part-time jobs are available. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Apple Specialist Salary & Outlook. Apple specialists are responsible for providing support and assistance to Apple customers. You may be communicating with other technicians, engineers or managers. Lamentamos We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. When a customer needs assistance, you quickly assess their situation. At other times, you refer customers to support team members who get them up and running again. When Jeronimo first interviewed with us, he realized that personality was even more important for this role than a tech-heavy resume. Si continas recibiendo este mensaje, infrmanos del problema They may also earn additional compensation in the form of commissions and bonuses. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. The entire store team benefits from your commitment to providing the best care for customers. Copyright 2023 Apple Inc. All rights reserved. Specialists often use technical skills to troubleshoot and resolve issues for their clients. Als u dit bericht blijft zien, stuur dan een e-mail Here are three trends influencing how Apple Technical Specialists work. But I wanted a job that allowed me to interact with people as well. Apple Technical Expert Apple Inc. - City, STATE Worked with management to propose and implement proactive customer service solutions Verified data integrity and accuracy Collaborated with cross-functional teams and diverse colleagues to accomplish team objectives and serve customer needs Aydanos a proteger Glassdoor verificando que eres una persona real. Both full-time and part-time jobs are available. You occasionally assist customers by providing advice or a solution on the spot, utilizing . You always meet, and at times exceed, your established performance goals. questo messaggio, invia un'email all'indirizzo Use your creativity or technical skills to help others bring their interests to life. para nos informar sobre o problema. This provides the opportunity to progress as you grow and develop within a role. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . You even give. At the Apple Store, youll get the technical training you need for your role, and an experience youll value for life. Youll grow your career skills too, because leaders here take an active role in your professional development. Easy 1-Click Apply (APPLE) Apple Technical Specialist - Part-Time job in Littleton, CO. View job description, responsibilities and qualifications. Demonstrated proficiency in technology, particularly Apple products, and the ability to quickly learn about new products. Apple Technical Specialists also help ensure that all of Apples devicesfrom iPhones to Mac computersare compatible with each other. At Apple, were not all the same. Si vous continuez voir ce To view your favorites, sign in with your Apple ID. When a customer needs assistance, you quickly assess their situation. Roles include Manager, Senior Manager, Store Leader, and Market Leader. Apple Technical Specialists are the people who make sure that Apples products work as advertised. Technical Support Specialist Job Responsibilities Installs, modifies, and makes minor repairs to computer hardware and software systems. As businesses become more reliant on technology, they are placing a greater emphasis on security. IN-Technical Specialist - Jobs at Apple (IN) No matter where you start, youll receive the information and guidance you needto succeed in your first role and any that follow. As a friendly voice of Apple, I want them to feel like theyre part of our extended family. Ability to work independently: Independent work is a necessary skill for technicians to have. real person. What does a Technical Specialist do? Role & Responsibilities This means that those who want to work in the tech industry will need to be well-versed in programming and other technical skills. Sharing what you love directly with others is how you connect with the world. Apple Technical Specialist Job Description: Salary, Duties, & More Apple specialists have a wide range of responsibilities, which can include: Apple specialists salaries vary depending on their level of education, years of experience, and the company size and location. Youll discover many more benefits of working at Apple, such as programmes that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on Apple products. Median Annual Salary: $41,104 ($19.76/hour) Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Your work hours will be based on business needs. Its important to have a strong technical foundation in order to succeed in this role, so its a good idea to start by learning the basics of coding, web development, and graphic design. Ability to consistently deliver great customer experiences no matter what the situation. 30d+. Its now my job to help them reach their career goals, here in the store or in another part of Apple. You should also manage security functions and oversee the configuring of computer parts. Programming of application code. Note: Apple benefits programmes vary by country and are subject to eligibility requirements. Introduce people to the Apple products that help them do what they love in new ways. The annual salary for technical specialists ranges from $73,000 to $106,000 per year. At Apple, were not all the same. Related: Apple Specialist Interview Questions and Answers. You have excellent time management skills and can make decisions quickly. By combining those skills with the core Apple Store training everyone receives, as well as additional Creative Pro training, he was able to build a foundation for a new career. The work environment for an Apple technical specialist is usually in an Apple Store. Nous sommes dsols pour la gne occasionne. When you become part of the support and service teams at Apple, you become part of the personal connection that strengthens the relationship people have with their Apple products. As new products and initiatives emerge, youre the first to learn, share, and inspire your team members through approachability and action. Multimedia Specialist. No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programmes. When a customer needs assistance, you quickly assess their situation. To view your favorites, sign in with your Apple ID. Copyright 2023 Apple Inc. All rights reserved. I went to graduate school for physics, so I knew I wanted to work in science and technology. I came in with no tech experience and Im doing great, thanks to the training and my team.. You reassure customers when delivering product diagnoses and potential solutions. Si continas recibiendo este mensaje, infrmanos del problema Next up, shes planning on becoming a Technical Expert, and looking forward to adding new certifications and training programs to her skill set. Careers at Apple This can be a very rewarding job, but it can also be stressful at times. With a deep understanding of Apple products and services, you spend time mentoring team members and serving as a role model for your team. You have excellent time management skills and can make decisions quickly. At [CompanyX], we rely on our team of Apple Technical Specialists to provide world-class customer service and technical support for our growing family of Apple products. And thats our greatest strength. ein Mensch und keine Maschine sind. Apple technical specialists need to have a wide range of technical skills to be successful in their careers. Learn about the duties, responsibilities, and skills for A Technical Specialist . Find available Technical Support and Customer Support roles Apples most important resource, our soul, is our people. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . Culver City, CA. Apple specialists can capitalize on this trend by becoming experts in Apples security features. Ive learned so much by exploring different things with my customers. Disculpa Problem-solving skills: Apple technology is constantly changing, and technicians need to be able to adapt to new software and hardware. Apple technical specialists can capitalize on this trend by becoming experts in security technologies such as firewalls and antivirus software. pour nous faire part du problme. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. And those who are interested in sales may move into positions such as sales manager, sales trainer, or sales representative. Programming and setup of application, middleware, and database. This training may last for a few weeks or months, depending on the size of the company and the complexity of the role. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. los inconvenientes que esto te pueda causar. A job as an Apple AtHome Advisor is an opportunity to use your knowledge of Apple products and services to help others. Your work hours will be based on business needs. At other times, you refer customers to support team members who get them up and running again. Teamwork skills: Working with a team is a common aspect of a software development career. This knowledge can help you answer questions and provide solutions to customer concerns. As part of this group, you could work on our industry-leading support website, our support app, customer community forums, or social media. Apple Technical Specialist Salary & Outlook, Apple Technical Specialist Job Requirements, Apple Technical Specialist Work Environment, How to Become an Apple Technical Specialist, Apple Technical Specialist Interview Questions and Answers. With experience, they may move into positions such as technical support, sales, or training. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . We're committed to being your source for expert career guidance. When a customer needs assistance, you quickly assess their situation. The entire store team benefits from your commitment to providing the best care for customers. Their skills are an asset to the company, as they assist in resolving technical issues concerning customer's accounts or company software infrastructure. message, please email Technology specialists provide support services for technological systems, programs, and networks. You thrive in a fast-paced environment, but always make time for meaningful connections. Attention to detail can also help technicians troubleshoot problems and identify the source of issues. United States Department of Labor. When a customer needs assistance, you quickly assess their situation. We are sorry for the inconvenience. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. Managing Apple devices in an organization, including planning, configuring, and deploying updates and fixes, Performing technical support tasks for users, including answering questions about product usage, troubleshooting problems with devices, and performing basic maintenance tasks like updating computer software or replacing batteries in portable devices, Coordinating with other IT departments to ensure that new devices are properly integrated into existing networks, Installing and upgrading operating systems on computers and server hardware, Performing diagnostics testing to determine what may be causing computer problems, Repairing damaged equipment by replacing components such as hard drives and computer boards, Providing technical support for computer networks, including installing new hardware and software and configuring settings on network devices such as routers and firewalls, Maintaining records of network configurations and troubleshooting activities for future reference, Recommending new technologies that could improve efficiency or solve business problems, Serve customers by providing expert technical support and troubleshooting for a range of Apple products, Build strong relationships with customers, demonstrating empathy and patience while delivering high-quality customer service, Stay up-to-date on new Apple products and services, as well as changes to existing ones, in order to provide accurate and timely information to customers, Use a variety of tools and software to diagnose and resolve technical issues, Escalate complex or unresolved problems to senior staff or management as needed, Keep detailed records of customer interactions and case histories, Follow all company policies and procedures, Provide feedback to management on ways to improve products, services, and processes, Assist other team members with their tasks as needed, Train new hires on company policies and procedures, 2+ years customer service or technical support experience, Proven ability to troubleshoot technical issues, Excellent communication, problem-solving, and people skills, Ability to work independently and as part of a team, Flexibility to work evenings, weekends, and holidays, Associates degree or higher in computer science or related field, Apple Certification or other technical certification.