If you have a complaint about the editorial content which relates to <> IF your thnking of renting or letting your property to this council , please take my Following advice, 1 if you want to gain grey hair or a bald head this is the place for you2, if you want to fall behind finanicail payments this is the place for you3 if you want your marrige to break down this is the place for youPlease dont let your proppety to them, the landlords private rental department or any other department. Information Governance Team is looking to increase the amount of information that it publishes well this shows the quality of the service. Mr B's son missed out on speech and language provision and Mr B had to go to time and trouble to pursue his complaint. Nor does the Council have consider the weight limit on the access road because it is a private matter between the land owners and the developer. Update on recycling and rubbish collections | Merton Council Newsroom I urge people to always appeal even though they wont win; wasting their time will make their racket just a bit less profitable. RESOLVED: That Members noted The complaint is about how long the Council took to find the complainant suitable supported housing, which met his needs for autism specific supported housing. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. appeal against the decision to exempt any part of your request, you should Mr X complains about the way the Council handled his homelessness application. "My investigators have found that your council has been slow to implement the recommendations we made in some cases," the Ombudsman's chairman Michael King wrote to the council. Foi Responses, The Council took far too long to complete adaptations to Miss T's home. Download Report abandoned trolleys from Tesco by calling their trolley collection service on 01392 882 210. Here are 22 ways Merton Council failed its residents this past year Waste collection is literally a joke here. The Council is at fault for not providing full information to the Children and Family Court Advisory Service in November 2016, for not getting Ms M's consent to a male student in a meeting with her social worker, for delays in sending minutes of meetings and for failings in its complaints handling. 1st April 2018 to 31st March 2019, for the following three points: Merton Council has announced it is to offer its residents free bulky waste collections.The new environmental initiative will mean that from 1 November the borough's residents will be able to book a free collection of up to five items once every three months. We also recommend it apologises to her and makes some service improvements to prevent the faults identified from reoccurring. Merton TV proves recycling is being incinerated in Beddington Details for Christmas 2023 will be published in December. "As well as making 9,500 visits each week to empty on-street litter bins across the SLWP, Veolias team sweeps streets and pavements, empties recycling banks, and clears fly-tips, to keep each borough safe, clean and tidy. Report a fallen tree or other tree problem. regularly, and which is signposted from the Open Data pages of our web Contact us | Croydon Council "Our hearts go out to the family and friends of Sahara Salman, who tragically died in the explosion. A minimum fee of 10 Initial complaints should be directed to Merton Council directly. The Council should pay Mr X 500 to remedy the lack of suitable accommodation and the uncertainty caused by the other failings. Merton Council, Civic Centre, Morden, SM4 5DX. I found the Council at fault for referring the debts on two separate occasions to the enforcement agents rather than all at the same time. Kind regardsDavid BelloCustomer Care Team. Ms J complains the Council failed to meet her adult son's education and care needs. Haydons Road parade looks revolting, worse than ever.". She also complains about the way the Council handled her complaint about this matter. Collection days for rubbish, recycling and garden waste | Merton Council You can also download a printable, personalised calendar, except if you live in a flat with communal (shared) bins. We are holding Borough and Parish Elections on 4 May. The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused. HJ DU21K_93gFg2&gRC?s~&i"n~6r+om63T2A7z&]lITirW )Lil7 cEyog$vs&}3^n.g~*.M|.S4%;"=~&fF%.CZe{/710S)k7HRrO|}f&R6V/fou]]" nI ):(nv;yrCDkQpZM.me0Ujln%cs_o+o"#ga]ld+HM |VO2de]]m!qTw#"laP1H\iBp{3AzoJl&G_f[Jt';"g"dLwpT;kzKJDNuj*3^[Xm,&}v[6"dz_5bb9cEU86 Feels like I'm on the phone to them all the time about waste collection. Understanding private Garden Clearance in Merton and council refuse collections Written by Rubbish and Garden Clearance Less than 0 min read Saving Bookmark this article Bookmarked. 07/11/2019 - Standards and General Purposes Committee (Item 7). Genuinely the worst council in London! You get rats and mice due to the flytipping. Make a complaint - Wandsworth Borough Council Bins should be seen easily from the road. The Fix My Street platform, already used by a number of other London Boroughs, allows residents to report the precise location of a fly-tip on a map. Comments have been closed on this article. We have now considered your information request as set out below. We will contact you if we need further information. It is important that we continue to promote these adverts as our local businesses need as much support as possible during these challenging times. Im a single parent just had a baby (3 weeks old) and health challenges, having explained my situation and also challenges with finances being on 675 per month, I offered to pay my PCN in instalments, they rudely demanded full payment of 130 further action will be taken! Another resident, who lives on Kingsley Road, told Wimbledon Times: "We are drowning in filthy streets and fly-tipps and the council seem to look away. Get the latest news and information about the topics that interest you, straight to your inbox. Please call us on 020 8770 5000 to discuss your requirements. Data returned from the Piano 'meterActive/meterExpired' callback event. Run by Volunteers and powered by Alaveteli. Companies can ask for reviews via automatic invitations. Claim your profile to access Trustpilots free business tools and connect with customers. web site at [1]www.merton.gov.uk/foi. endobj x[raf7xJ}HHM introduction of wheeled bins. ", MORE:'New bins attract rats, foxes and fly-tippers' - says Pollards Hill residents. Merton is divided into 20 wards, each electing three councillors. A new way to report Fly-tipping in Merton - Merton Council Newsroom TEXTILES recycling is NEVER collected, just discarded into a road.. Over and over and over again.. Called to ask for help, and after telling that I am disabled and house bound , was told to collect the bag and put it away till next week ! contact IPSO here, 2001-2023. BLOODY RACEST TO ASIAN COMMUNITY WHO WORK LIKE SLAVE FOR PEOPLES OF BRITAIN EVER SINCE 1947. If you have copied us in on your response to an FOI request, we will store Data returned from the Piano 'meterActive/meterExpired' callback event. If you fly-tip you could be sent to prison and receive a large fine. 4 0 obj Bins, recycling and commercial waste | Royal Borough of Kensington and SocietyWorks Ltd is a registered charity in England and Wales (1076346) Merton Nuisance Complaints - a Freedom of Information request to Merton "I hate it. Use this comments section to discuss problems you have had with Merton Council, or how they have handled your complaints. Please see Newsquest Media Group Ltd, 1st Floor, Chartist Tower, Upper Dock Street, Newport, Wales, NP20 1DW Registered in England & Wales | 01676637 |. ", Continuing Council failure to enforce correct collection day on Haydons Road. 1st April 2017 to 31st March 2018 Based on their experience of the service delivered by our service provider (Veolia) 71% of residents felt satisfied with the collection service, however 40% of households confirmed that they had. "There have also been cases here it has taken too long to respond to our enquiries or where your responses have not addressed matters fully. 2 0 obj Im giving this council 5 stars for quite obvious fraudulent reporting on Fix My StreetThis council claims to fix problems in 1 day, just like Peterborough claimed to fix them in 4 days.Clearly both need investigating. a method to determine when complaints were chasing progress on How very sneaky of Merton Council, full well knowing most people arent going to be willing to do this. Website: [1]www.ico.org.uk. Information about rubbish, garden and bulky waste collections, missed collections, overflowing bins, flyposting and more. reason, such as dogs barking, loud music, or equivalent). Thank you for your Freedom of Information request detailed below. i|Yux/Vp2a,ST[L"De/xKQoC4Jpa*8KgdWs|{KB`Rhp)VFyV#T5X ^L{r\_k9z-kZ1t.8 +-,B N\Lv8aE&W\7tR'r9.pUj,bC2P> -IZ^"UQl]FySaI%3cuBKVn$89O#:}xmVHBu9X`qRo/8yRt&7TuoF:Ml^pX +Z" gA7^n\@'%"hMQYSe ck0qfv;6}{4lUx]E8#F!,hae:[",AfnnF0Roc{8!UQ>O+>y(ZD|fdJ4mHLyYH7&[|YbV";iBLx:B-j3 Fm2 I would choose 0 stars if its possible, but it is not then I had to tick one WELL this council is the worst I ever seen. Merton is divided into 20 wards, each electing three councillors. Waste and Recycling - Melton Borough Council ARCHIVED List of fixed penalty notices and prosecutions, Seizing vehicles used to commit waste offences, Report all other trolleys to us as fly-tipping, Do you recognise these fly-tippers? Newsquest Media Group Ltd, 1st Floor, Chartist Tower, Upper Dock Street, Newport, Wales, NP20 1DW Registered in England & Wales | 01676637 |. As soon as I hear back from you we can continue processing your request. contact the editor here. We are an independent directory of contact information that enables consumers to quickly and efficiently find appropriate contact information and discus their own complaint experiences with other internet users. The Council is at fault for missing collections and poor information about its procedures. The Ombudsman recently released its annual summary of complaints made about councils across the country for the year ending on March 31. We use dedicated people and clever technology to safeguard our platform. levels. The free collection includes fridges and freezers. Mertons deputy leader and cabinet member for finance, Councillor Mark Allison, said:Although this year's independent survey of residents has shown satisfaction with the council rising, with 70% saying they are satisfied, any concernsraised with us are taken seriously. Contact us : Overview | Merton Council Last year we cleared 16,000 fly tips, 96% within 24 hours of being reported. The Council failed to ensure an increase in speech and language provision was put into place between 2015 and 2017 and delayed issuing an education, health and care plan. Please report any comments that break our rules. If you are dissatisfied with the response provided you can 020 8770 5000. Merton offers free bulky waste collection | Merton Council Newsroom If you are dissatisfied with the response provided you can - Accumulation of rubbish/waste. Don't even consider discounted rates. In this conversation. Complaints process - Newham Council Residents in the borough, which has been nicknamed Mucky Merton, have long complained about illegal waste dumping, or fly tipping. Environmental Health: 020 8545 3212. 020 8545 4634, Visible links General Enquiries: Merton Council 020 8274 4901. Contact the Web Team presented it correctly and at the right time, report it after our crew have completed collections in your area, or after 10pm on your scheduled collection day, whichever is sooner. It has agreed to carry out these recommendations. Unless it is policing its parking territory to collect its extortionate fees, and then chasing up fines, in which case it is efficient and highly organised. Major Incident: Galpin's Road, Pollards Hill - Merton Council Newsroom The officer dealing with your request has asked for clarification on the Replacement wheelie bins, boxes, bags and caddies - Sutton Council If you live in a larger household, or you have a medical condition that means you generate additional non-recyclable waste, you can request one additional recycling container or a larger brown wheelie bin for your non-recyclable waste. Published by at 14 Marta, 2021. previous complaints or when multiple councillors from the same ward Waste and recycling - Sutton Council The Ombudsman found fault with regards to the way in which the Council involved Ms C and her daughter in the care planning. Wall of Shame CCTV appeal. Separate rights of appeal. | Litter, fly-tipping and weeds on streets : Report it | Merton Council But it failed to adequately respond to Mr X's correspondence and complaints despite previous criticism on this issue from the Ombudsman. This website and associated newspapers adhere to the Independent Press Standards Organisation's Merton Council said they are launchinga"Keep it Clean" campaign to help tackle the issue. I would like to request information on the number of complaints received (and abatement notices issued, if applicable) by the council within these time periods: 1st April 2016 to 31st March 2017 Are you the owner of any commercial copyright on this page? The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused. An apology, financial payment and a reminder to officers is satisfactory remedy for the injustice caused. Do you recognise these fly-tippers? ONE LAW ORDERED FOR WHITE AND AFRO WEST INDIES PEOPLES. It has agreed to pay Ms M 350 for the avoidable distress caused. merton council refuse collection complaints. Rubbish and recycling | Merton Council Put your bins, boxes and caddies out before 6:00 am on the morning of your collection. quoting the FOI request number and we will get in touch with you. a copy and close the entry in the FOI log. The Council has agreed to send a revised invoice. Make sure you are registered to vote and have an accepted form of photo ID to take with you. "Merton Council is charging for the items to be picked up so now people come to our road and dumb their rubbish and flytip," she said. Thanks for getting back to me. Help us improve our site by giving feedback. As such, no further action is required and I have closed your complaint down. 0. Information provided by various external sources. The council website says that you have to go to Magistrates court to do this, and risk paying an even higher fine. Hopefully this answers your query? To try and reduce the number of further FOI requests received, the council (05798215). If you escalate to the Information Commissioners Office (ICO) without The Ombudsman considers the agreed actions of an apology, improvements to the Council's procedures and a proper assessment of the site with the outcome being provided to Mr C is enough to remedy his injustice. | Editors' Code of Practice. Their communications and website could provide clearer information. endobj That is why, in order to maintain high satisfaction levels, the council has put robust procedures in place since this data was produced to ensure the Ombudsmans timescales are met and complaints are dealt with.. Croydon Council Bernard Weatherill House 8 Mint Walk Croydon, CR0 1EA; "I would ask you to take the necessary steps to address my concerns and review your councils complaint handling.". Smelly nappies anyone? Extortionate parking costs, up to 23:00 hours, 5 days a week. It is a London borough council, one of 32 in the United Kingdom capital of London. If you need to get rid of an old telly and don't have a car, this leaves you with three options: (i) Turn up on a weekday (as if people don't work)(ii) Book a "bulky waste collection" for an extortionate price (as if we don't already pay council tax for waste collection)(iii) Just leave your rubbish in the streetWake up Merton Council!!!!!! the Freedom of Information Act 2000 and Environmental Information Those ads you do see are predominantly from local businesses promoting local services. However it was noted that the number - Noise complaints (if possible to be further broken down by totals each reason, such as dogs barking, loud music, or equivalent). of complaints on fly-tips: Can you confirm if this is correct please? We cannot say if the Council had considered this it would have refused any application. Merton Council. Incompetent, slow, complacent, ineffective, disinterested. Merton Council Reviews | Read Customer Service Reviews of www.merton.gov.uk Contact Us | Merton directories This is always a last resort, and . I wish government wouldn't support this crappy local organization as they only taking money and not giving anything in return! (and abatement notices issued, if applicable) by the council within these The Ombudsman has found the Council was at fault for failing to deal with Ms B's request in a timely manner and for not keeping her properly updated on the actions it took in response. Collections continue as normal on bank holidays except for Christmas and New Year. Ms M has complained about the way the Council has handled the child protection case relating to her son. The Council has offered to refund the additional compliance and enforcement costs which the Ombudsman considers is a suitable remedy. the Council has agreed a suitable remedy. Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 In response to questions, the mySociety Due to the national HGV driver shortage caused by Brexit & Covid-19, we have taken the decision with Veolia to temporarily merge recycling and rubbish collections at some blocks of flats across Merton. The Ombudsman's view is the delay was due to the lack of the lack of availability of the type of housing needed. put out your rubbish and recycling correctly, Putting your recycling and rubbish out for collection. The Ombudsman has found fault with the way the Council had dealt with Ms C's case. 5AF. <>/ProcSet 83 0 R/XObject<>/ExtGState<>>>/Group<>>> Social Services (out-of-hours): An out-of-hours social services standby service is available through Sutton Council on 020 8770 5000. Established in 2008. All rights reserved. If its not collected today, I ll have to haul it all back in. You can find contact details for Merton Council above. Merton Council complaints contacts Visit Contact Page Call Customer Services on 020 8274 4901 Visit Homepage Call Out of hours emergency on 020 8543 9750 But we have found fault with the Council's records keeping about reasonable adjustments in its communications. It goes against our guidelines to offer incentives for reviews. Residents across the London Borough of Merton have signed a petition to waste company Veolia and Merton Council to combat the volume of rubbish and increase of flytipping in the area. You can find out whether you are on the "white" or "yellow" collection week using the link at the top of this page. The Council should apologise for not responding to one of Ms J's complaints. All product and company names are trademarks or registered trademarks of their respective holders. The Ombudsman recently released its annual summary of complaints made about councils across the country for the year ending on March 31. late waste collections since the contract with Veolia came into force in October 2018. . It's disgusting. Ms B complains the Council has failed to deal with a bamboo plant growing on recreational parkland which has spread into her and her neighbour's garden. Last year we cleared 16,000 fly tips, 96% within 24 hours of being reported. Mrs Y complained the Council incorrectly charged her father for reablement care following his discharge from hospital. - Accumulation of rubbish/waste (To clarify, I would like to know the It looks filthy and affects everyones mental health. Wall of Shame CCTV appeal, Report abandoned supermarket trolleys from Asda, Iceland or Sainsbury's by calling Trolleywise on 0800 316 1241 or using the. Please report any comments that break our rules. Benefits, Council Tax and housing; Births, marriages and deaths; Business and consumers; Communities and neighbourhoods; Council and democracy; Education and learning; Healthy living; Leisure, libraries and culture; Planning, buildings and environment; Rubbish and recycling; Social care; Streets, parking and transport The Ombudsman finds fault with the Council for not sending correct invoices for Mr Y's care after an error was identified. We provide commercial The number of abatement notices served are as follows: - Boundary disputes There have been no boundary disputes involving the Mr X complains the Council missed waste collections between May and July 2018 and collected a bulky item collection two days later than agreed. The Ombudsman finds the Council failed to appropriately forward plan for X's transition into adult services. Your donations keep this site and others like it running. If you have a complaint about the editorial content which relates to Refuse Collection: 020 8274 4901. councils land. It should apologise to Mr X and update the information it provides to customers about reporting missed collections. Address. As a subscriber, you are shown 80% less display advertising when reading our articles. Mr B complained that the Council's enforcement agents charged him two enforcement fees for collecting multiple debts. Telephone. A Gannett Company. If you are dissatisfied with the handling of your request or wish to Please note a further warning letter will be posted around the surrounding area of the incident. The Council is at fault as it did not consider the cumulative effect of the decrease in on-street parking when it approved new dropped kerbs in a controlled parking zone (CPZ). Ms C complained she is unhappy about the way in which the Council has dealt with her daughter's care and support. It was currently being assessed whether London Borough of Merton. 6 September 2021 in Environment, Environment and Regeneration . It has sought to blame Miss T rather than accept responsibility for its own failings. South London councils set to scrap rubbish collection contract Maybe they should spend more time actually collecting the rubbish piled up outside the recycling centre than trying to rob people in broad daylight. More information about the way we deal with information requests is on our "Veolias street cleaning teams visit and empty 80% of on-street litter bins in Merton at least once a day, with bins in quieter areas being emptied twice a week. These adverts enable local businesses to get in front of their target audience the local community. Merton Borough Council, Download a zip file of all correspondence. "This is partly caused by lazy and thoughtless people not taking their own rubbish home, but its also because bins arent emptied regularly and there is little or no enforcement from Merton Council. private land. Contact us if you think it should be reopened. had logged the same issue. Merton London Borough Council is the local authority for the London Borough of Merton in Greater London, England. COUNCIL IS SO CUREPT AND RACEST IS UNBELIEVABLE.