We are due a full refund for this. Not only do we feel this gives you the best experience, it also brings benefits to local communities. Hi FinnyBillThanks for taking the time to share your feedback with us. Through these conversations we know that the success of every trip can only happen when everything runs smoothly, and were proud to offer an award-winning level of service thats grown a community of like-minded travel enthusiasts many of whom travel with us year after year. Harriet at Audley Travel from our very first conversation listened and understood to perfection what our family was looking for and came up with a very professional exciting and just perfect tailor made itinerary which came up to expectations throughout our tour. Audley Travel insights Based on 7 survey responses What people like Ability to meet personal goals Feeling of personal appreciation Support from manager Areas for improvement Fair pay for job Overall satisfaction Energizing work tasks Great company Concierge (Former Employee) - Home Based - March 8, 2022 Enjoyed working here The hotels were amazing, the professional private drivers and tour guides made getting around on the narrow roads of the Amalfi Coast a breeze. We are delighted to hear how well Ewan looked after you, and it sounds like you had a fabulous time exploring LA & SF - we'll make sure your kind comments are shared with Ewan, his leadership team and our partners in the US.Best wishesAudley Travel. We then headed back to Cape Town for some beach time in Clifton/Camps Bay, and some amazing food, before flying home. First Holiday with Audley to South America. Every part of this holiday felt magical and it was down to Mat & Audley leaving nothing to chance. Best wishesAudley Travel, New Mill Lane, New Mill, OX29 9SX Witney, England, GB, North Washington Street 77, 4th Floor, 02114 Boston, Massachusetts, US. This is just another example of the lack of follow up Audley has. Responsible travel is part of Audleys DNA. We are sorry that you felt that we didn't meet your expectations but we are very pleased that we have resolved this matter with you privately. We'll make sure your kind comments are shared with Shannon and her leadership teams too. It sounds like you had the most wonderful adventure in Laos and we will make sure your kind comments are shared with Joanna, her leadership teams, and our partners on the ground in Laos. from the word go she was helpful, kind, super organised and knew what and where she was talking about. Alice Geary has been fantastic to work with for our Brazil holiday. I suppose after getting $10k from you and us having no recourse they don't really care to follow-through or to ensure that we have a positive experience on our trip. What are we paying Audley for? We had used the company on 4 occasions before and knew we could trust them. Audley Travel (audleytravel.com) Travel Agents - RIP OFF?! The exo-app in county was fantastic and our bespoke itinerary was perfectly created by Laura! We started our adventure in Cape Town, then made our way through the wine country (Stellenbosch and Franschhoek), and on to Swellendam, Oudtshoorn, Knysna, Plettenberg Bay, and finished off the southern itinerary on safari in East Cape. We raised these (among other) concerns with Audley Travel and were told that they would follow up and their local company would be reaching out. The award is recognition for the long-term efforts and commitment weve shown in improving our sustainability and Corporate Social Responsibility. Working at Audley Travel: Employee Reviews | Indeed.com This was the first time I have used Audley and I will definitely be booking with them again. Audley helped us have the best trip of our lives. We will certainly pass on your kind words to Mark and the rest of the team.Thank you once again for choosing Audley Travel, and we hope to have the pleasure of arranging another trip for you in the future.Best regards,Audley Travel, just returned from a great trip to Malaysia organised through Shannon Winzar, Audley travel. Once in Bali, everything was seamlessly organized. We are thrilled to hear how well Isabelle and the team looked after you throughout too, and will make sure your kind comments are shared with Isabelle and her leadership teams.Best wishesAudley Travel. We have no hestitation in reommending them. We are delighted to hear how well you enjoyed your adventure - it sounds like you had a fabulous time! In this case, it sounds like perhaps the services we offer were not a great fit for you as an independent and experienced traveler. and will make sure your feedback is shared with Nick and his team.Best wishesAudley Travel. We truly appreciate your recommendations too, and will make sure your kind comments are shared with Mat, his leadership team and our partners on the ground. As a new subscriber, youll receive a copy of In the Moment, a curated collection of our top travel experiences for 2023 and beyond.Inside we showcase 42 of our specialists top-rated moments from their own trips that you can experience for yourself from tango lessons in Buenos Aires to exploring ancient Cambodian temples by torch light. The guides supplied throughout were very helpful and friendly and always there when needed. With respect to Audley, I'm most disappointed in the lack of follow through in correcting or dealing with the unprofessional tour guide that we were stuck with for four days of our trip. I was in the early stages of planning a trip through Audley for my parents but notified them we will not be using them for that trip, and that we would be cautioning everyone else we know against using such an unprofessional company. Thank you again and we look forward to helping you organise a future adventure! per day (PLUS all tips to drivers and local guides, all lunches and dinners, an extra $200 Euros per day) Audley Travel was a rip off. We look forward to working with you again and to send you away on a dream Audley trip once the time is right for you. Great personal attention provided by knowledgeable team. Dear Andrew, thank you so much for your comments and I am happy to read overall you had good time in Thailand. Yes, he did show up the last minute, but it was unnecessary stress as was many moments during our trip. ****** knew we were here for the view and asked the hotel to switch us. We look forward to organising your next adventure. What became very evident very early on was the difference in experience and attention to detail - both myself and my travelling companions referred to it as 'The Audley Experience'. Having never been overseas before the services provided by Audley Travel were essential to us having such a successful trip. It's been three weeks, we have been back in the States for two weeks, and we have heard nothing. We had to do our best to communicate with people in the security line to ask to go ahead of others so we wouldn't miss our flight. Companies can ask for reviews via automatic invitations. Best personal travel experience. The hotels were perfectly picked to maximise our time. We travelled in comfort, with attentive guides and drivers at every stop. Audley Travel Reviews 3,250 Excellent 4.8 VERIFIED COMPANY www.audleytravel.com Visit this website Write a review 4.8 3,250 total 94% 3% 1% 1% 1-star < 1% Filter Sort: Most relevant TI Tim 16 reviews GB Jan 3, 2023 Christmas in Thailand We were planning a special family holiday in Thailand to celebrate our Golden Wedding anniversary. Consumers should be aware that travel insurance will not refund your money in the event an airline or tour operator offers credit for flights, hotels, tour plans, etc. We will make certain that your kind words reach Mat, his leadership team, and our Thai partners.We cannot wait to help you create your next Audley adventure!Best wishesAudley Travel, First Holiday with Audley to South AmericaNick did a great job of arranging everything with great hotels and tours. Yes, ultimately Audley went over my budget by $400. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. We hired Audley Travel to assist of with planning our trip to Thailand. Having just been invited to a wedding in Japan and never having visited the country before, we thought we could do no better than contact Audley to help us plan a holiday there around the wedding. The guides supplied throughout were very helpful and friendly and always there when needed. We are thrilled to hear that Mark was able to use his skills and insight to organise a trip that met all your needs and preferences.At Audley Travel, we pride ourselves on providing exceptional customer service and personalised travel experiences, and we are delighted to hear that our local partners went above and beyond to make sure your trip was successful. The Itinerary was Huge for twelve days. We're delighted to hear how well Jenny & Kristine looked after you throughout. We are delighted to hear how well Mat and the team looked after everything for you - it sounds like you had the most memorable time exploring the wonders of Malaysia & Borneo! Hi ZenaThank you for taking the time to share your great feedback with us. Audley Travel Reviews - 2 Reviews of Audleytravel.com | Sitejabber Regarding Audley, the hotels and most excursions were fine. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The advice given was excellent in terms of time of year to visit, locations and what to do. Used Audley Travel for a two-week trip to Hawaii. The advice given was excellent in terms of time of year to visit, locations and what to do. The reason to use an agency is to make sure there is a responsible professional assuring all the details of your trip are taken care of. We also almost missed our flight out of Hoi An because he insisted we didn't have to leave as early as everyone else said to leave (you could tell from his hungover face and Facebook pictures it was because he wanted to party the night before). Every part of this holiday felt magical and it was down to Mat & Audley leaving nothing to chance. And we were informed that the room we switched to was much less expensive than our original room. Audley Travel Reviews 3,232 Excellent 4.8 VERIFIED COMPANY www.audleytravel.com Visit this website Write a review 4.8 total 94% 1% Filter Sort: Most relevant KA Kate Ashton 11 reviews GB Updated Jan 11, 2023 Superb pre-trip planning I can't overstate how brilliant our experience has been in planning our trip to Quebec this coming December (2023). I was anxious we wouldn't have accommodation there but there was plenty available. At almost every step along the way we were confronted with problems due to the lack of follow up from Audley. Audley Travel Reviews | Read Customer Service Reviews of www We'll make sure your kind comments are shared with Shannon and her leadership teams too. We wanted to plan a journey that would be tailor-made just for us. There are much better people out there. We can't thank her enough! He was ever patient, kind, thoughtful, and always willing to listen to any concerns we might have. We have just returned from a months holiday in Vietnam and Cambodia arranged by Audley Travel and it has been the most fantastic adventure/experience! Audley's documents are really bad, and this is s systemic issue. UK clients only. Whether you want to stay in simple or luxurious accommodation, have a particular passion for wildlife, art or experiencing the great outdoors, or you're planning a trip for a special occasion, we can create an itinerary to match your interests and tastes. Our country specialist Tamatha was superb, especially since she had visited many of the areas we wished to see and experience. We will make sure your fantastic comments are shared with Malcolm, his leadership team and our partners in Japan.We look forward to working with you again in the future on your next Audley adventure. Our specialist, Isabelle Evans, has been particularly helpful in developing all our many varied ideas for our trip and making sure everything we wanted to see and do was possible. Lorem ipsum dolor sit amet, consectetur adipiscing elit. He forced us to go into at least six shops in that village alone telling us to buy something. Hi DebbieThanks for taking the time to share your great feedback with us, we are thrilled to hear how well Natasha has looked after you. Sign up to receive your copy and start planning an unforgettable year in travel. Both associates I dealt with were fantastic at their jobs. Really? We will be using their services again. Find out how we combat fake reviews. 50 Best Travel Agencies in 2023 | ConsumerAffairs Call one of our experts or arrange a video appointment for ideas and advice. This is not the case in our experience with Audley. I would recommend this company wholeheartedly for anyone requiring a break away whether it be for getting to know a different country or just relaxing. How to make the most of your time in Yosemite International Womens Day: celebrating women in Our continued passion for creating meaningful trips is motivated by the tales you bring back from your travels, from the thrill of your first lion sighting to a meeting with the matriarch of a Thailand hill-tribe community. }8)Upon arriving at ************ I was told we would have a view of the crater. It's disappointing some issues were encountered but we are pleased to have been able to amicably resolve these for you. Japan was hit or miss, but Vietnam was great. Once again, Audley Travel remains the gold-standard of holiday planners! And so it proved to be!Malcom W our representative was excellent! 4 days ago. Covering all seven continents, The world your way shows you how you can see the world with us. Audley Travel Engaged Employer Overview 353 Reviews -- Jobs 656 Salaries 125 Interviews 79 Benefits 64 Photos 27 Diversity + Add a Review Audley Travel Sales Specialist Reviews Updated Nov 8, 2022 Filter by Topic Remote Work Work Life Balance Coworkers Culture Benefits Compensation Career Development Management Workplace Senior Leadership Dear ThomasThank you for taking the time to share your great feedback with us! hoping to re book straight away. Our Audley Travel experience was reflective of quality, integrity and professional service. The hard work was completed by our agent Ewan. Also, a shout-out to concierge specialist Sofya Jasmine who took our initial query, helped us hone our options and connected us with Emily. recommended to friends for future bookings, Hi LGWelcome back home! We look forward to working with you again, and to send you on your next Audley adventure!Best wishesAudley Travel - Directors Office. We quite frankly didnt know who they were, what their names were and since it was 11:15am Saturday morning and we had not heard from them and had no way of contacting them we were getting nervous and decided we may need to get our own taxi as a backup. It seemed that we were always given the worst rooms in each of the hotels we were booked in. Hi DebbieThanks for taking the time to share your great feedback with us, we are thrilled to hear how well Natasha has looked after you. This was an expensive trip for what I received. Hotels, communication, airport meet & greet were all of the usual Audley 5 star standard. Thank you ! 617-223-4500 Make an inquiry Veronica Southeast Asia & Alaska Specialist Matthew Southeast Asia & Alaska Specialist Tesia Conversely, we actively avoid tourist traps.We were granted the Travelife Partner award in January 2020.