I HIGHLY recommend NOT ordering from this place. We do our best to make it transparent as we do indicate them on our FAQ and on every individual dress page. We are a 100% United States based company registered in California, and we process tens of thousands of orders on a regular basis. Annoying, right?! It is 9/23 no dress. Excellent Customer Service, Quality Name Brands. We're so sorry to hear that there was an issue with your order. Lucy In the Sky does not provide a direct phone number to contact the company, making it difficult to communicate with customer service when all the emails you receive are automated. Please let us know if we can help any further. AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paidevery 2 weeks, over 6 weeks. Not only are the dresses from the site super cute and have good variety of styles, length, and color, but the customer service is amazing as well. -Kate. I don't care how good are their dresses and I don't even want to know. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site. They're all photographed wearing size Small. Our mailing address is 808 Wall St, 2nd Floor, Los Angeles, CA, 90014. The first time it was cancelled altogether. He understood my issue, addresses it and rectified it. Horrible customer service. I messed up my address and they were quick to help and fix my mistake. Hi Grace, Thanks for your feedback. This document governs your relationship with, This Website may contain links to other websites (the "Linked Sites"), which are not operated by, You must not misuse this Website. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Hi KM, If our system does not recognize your email, it means that you may not have registered an account - you can register an account with the same email used to place your order originally, to have access to all your order information. Lucy In The Sky Login. Customer service is awful. I reached out 5 days ago to see where it was. Lucky in the Sky has good web ratings overall. Designed to work with the LINK series cellular trail cameras, the SPYPOINT app. No! So sorry about the issue here - the fabric definitely appears to be cut incorrectly here; feel free to reach out to us to have this returned for a refund. They charge so much and the quality is so bad. I'm convinced company is run out of a basement and lack computer skill to process anything. This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. All international orders are shipped with DHL International Packet Plus. 2. We may also send you from time to time (by email) information about products and services and details of promotions and special offers from Lucy in the Sky, Inc. I am very disappointed as will now have to cancel and wait for our money, which sounds like from reviews takes awhile. Please note loose glitter, sequin, excess threads or sheerness is not considered faulty; these are often natural results of the manufacturing process or how the product is designed. For more specific information or any delivery concerns for any International Orders, you can reach DHL GlobalMail Customer Service below: Email: https://webtrack.dhlglobalmail.com/help/contact?country=US, For any other concerns, you can reach out to us at shop@lucyinthesky.email. She offered me advanced credit and provided easy instructions to do so. United States orders are shipped with USPS and International orders are shipped with FedEx; express orders are shipped with FedEx, Monday to Friday. . 03337591728. You should check this page from time to time to ensure that you are happy with any changes. Please read the product description of each item carefully before purchasing. I did the Level 2 Customer Service Practitioner course. -Kate. Now it's scheduled to be sent 4 weeks after it was first supposed to arrive. Lost or stolen. ADD ONS. If you still cannot locate it, you may have entered your email incorrectly - reach out to us at shop@lucyinthesky.emailor via Live Chat during business hours and we will resend you your confirmation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Hi Teagan, Thanks for your feedback. The company is best-known for its dresses, but they also offer swimwear, rompers and jumpsuits, two piece sets, skirts, shorts, tops, bodysuits, and pants. Her real name is Carmen and she is secretive about her backstory. With no warning either time. Worst experience. Caveat emptor. Good Luck! A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. These used to work but not sure if they are still valid numbers. I am so disappointed and will NEVER ORDER AGAIN! Tip for consumers:Pay attention to shipping times. Customer service is non-existent. You may store, print and display the content supplied solely for your own personal use. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. Save. Hi Bailey! I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests. There was an error with the shipping option which meant it would take longer than the date i was shown.The agent was polite and professional and pointed out my mistake on the payment page. Its pathetic that they do that to customers. 5726 Solutions. 0800 230 0202. The company helped issue credit for this matter to purchase a new item as soon as possible. Well look into the stated issue and will work out a way to resolve the situation asap! Thanks for your feedback. Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. I will never buy from them and also inform all of my daughters friends at school to not buy from their site. 90015 We would love to help assist you with this issue. Store credit took weeks. This may prevent you from taking full advantage of the website. See Profile. You can email us at resolution@lucyinthesky.email! You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Hi Mandy, All our models are approximately 175cm tall. Unfortunately many people fall for their intentionally obtuse return policy, but from someone who had a valid return, it took over a month to get my refund returned to my credit card, and I only received it then because I reached out to support multiple times. I DO NOT RECOMMEND THIS COMPANY! We're so sorry to hear about the order. Business Profile Lucy In The Sky, Inc Online Retailer Contact Information 748 S Main St Los Angeles, CA 90014-2013 Get Directions Visit Website (213) 278-0968 Average of 282 Customer Reviews. Website: lucyinthesky.com/shop Location: 1200 Wall Street, Floor 2, Los Angeles, California, 90015, USA Industry: Clothing Store Owner: Victor Sayeg Email: shop@lucyinthesky.email Trust Score: Good Social Media: Instagram & Facebook Advantages Lucy in the Sky is one of the most popular prom shops among young, stylish women. 6) Actor William Shatner also covered the song in dramatic, spoken-word style. I have emailed them three times and tried to do the virtual chat but it never works. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? Dispatch times may vary according to availability and subject to any delays resulting from postal delays for which we will not be responsible. We'll send her your regards! We cover the cost of all domestic return shipping for all styles. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed. WILL I BE CHARGE CUSTOMS FEES OR TAXES WHEN I RECEIVE MY ORDER? I had a great experience with the customer service chat! Hi Veena, Thanks for your feedback. Intellectual Property, Software and Content. International shipping is free worldwide over US$50 (not including taxes or customs fees) and US$6.90 for orders under US$50. Check out what 6,864 people have written so far, and share your own experience. Our styles are designed exclusively in Los Angeles. Hi Mike, Thanks for your feedback. We would suggest to double check your card details. Moving home . This does not affect www.lucyinthesky.coms liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. BROADBAND. The customer service and chat support feature here is great and really easy to use. Not to mention that the slip underneath hardly covers anything. We're so sorry about the delayed style. I would never hesitate to order again given this fabulous experience I just had, Casandra M was extremely helpful and quick! You must not misuse this Website. We are based in Los Angeles, California, but at this time, we are online only and do not have a public location. I had an issue with my dress being see through and needed a replacement soon for an event. Incredibly scammy and misleading. You can call Tata sky Toll-free number- 1800 208 6633 and share your queries with the team.. Write to us at: Customer Service, Lucy in the Sky, Inc. 1200 Wall Street, Floor 2, Los Angeles, CA, 90014.WHAT INFORMATION DO WE SHARE WITH OTHERS? Products used:I ordered a dress that NEVER was shipped. Lucy In The Sky Midi Dress - Black - Alice. Followed up shortly after the purchase to make sure everything was ok. Ive personally only ordered dresses with a specific ship by date snd they usually come within 3 - 4 days. We do specifically outline the estimated delivery time on each individual product page once a size is selected. Do you agree with Lucy in the Sky's 4-star rating? Contact BT for help and support with your BT broadband, TV, home phone or mobile. O2 do tend to change them occasionally if they become oversubscribed. Do you agree with Lucy in the Sky's 4-star rating? They said they will refund me within 10 days without any explainations for their lateness. The prices they charge is not right. Gain trust and grow your business with customer reviews, Made and Designed in Los Angeles - New Arrivals Weekly. Company is a scam that sucks money and slow on delivery even though all items stated are in stock. Update 2/28 - Kate, I already received a response earlier today from your 'resolutions' team and they refused to refund for the 2nd dress. Sky Phone Number 2. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. - Kate. Two out of four of the dresses arrived by January. Order took over 2-4 weeks to be delivered. In the case of any change-of-mind or sizing issues, we offer store credit. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. . I chatted with Maria D. about my order and she was extremely helpful and answered my questions promptly and clearly. The Lucy in the Sky customer service email is a marketing campaign by the company Lucy in the Sky. Lucy in the sky did not inform me back in November, that the dress was not in stock. Products used:Still waiting for it to arrive (for 6 weeks)! The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. All orders are charged in USD - our website may show you the estimated equivalent amount in your local currency (this can be changed under 'My Account' of the website. The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and www.lucyinthesky.com. Returned the dresses in a timely fashion, expecting a refund but was only offered a store credit! Your card will be debited immediately upon authorization being received. It makes total sense why they only give you store credit, or else they'd be out of business! I am now out $50 with my only option being to choose another ill-fitting, cheap piece of garbage. - Kate, Hi Gosset! Please email us at resolution@lucyinthesky.email if anything else. Extremely disappointed and feeling like they stole from me. She responded quickly and answered all my questions. We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know at shop@lucyinthesky.email if you have any complaints or comments. Twice now, I have not received an order or refund. We'd love to find a resolution due to this issue. They offer advanced store credit on returns and after chatting a live agent and giving the order number, they found I'd already shipped it and immediately sent my store credit code to my email. Again, reach out to us at resolution@lucyinthesky.email and we'll follow this up:) But Sarah S got my exchange going and it will make it in time! We're so sorry to hear about the order. Service 527 We're so glad you were able to reorder and get it in the time frame you needed. Is Tata Sky service free? I ordered a dress on October 2,2019 and still not dress. Unfortunately, the dress didn't fit, but their customer service was great in explaining how I could return the dress and get another size as soon as possible. I was so disappointed in the quality. Please email us at resolution@lucyinthesky.email so we can look into your refund. Hi Chloe, Thanks for your feedback. Hi Kat! 1860 500 6633 is Tata Sky WhatsApp customer care number. Shein has better quality than this garbage! For international purchases with specific credit/debit cards, your bank may charge an international transaction fee. They just keep everyone's money, don't send anything. Prom season is here, and you deserve to look and feel amazing for your big party! Additional information is available at www.FHFA.gov, on Twitter, @FHFA, YouTube, Facebook, and LinkedIn. Remember, you can do most things online at Sky.com. Be careful of ordering something for a particular occasion. I had to do a charge back from my credit card company to get my refund back. -Kate. To name a few, the wrong item was delivered, the package took over a month to be shipped, and customer service was unprofessional and slow. If you had a faulty style/quality issue- you just need to send us a photo of the issue and we can find a resolution. International delivery is 5-10 business days. -Kate. I reached our to the company and got a fast response from them. Companies can ask for reviews via automatic invitations. She answered all the questions we had quickly and gave good advice. HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP? CAN I EXCHANGE MY ITEM FOR SOMETHING ELSE? Check out what 6,872 people have written so far, and share your own experience. Calls to these numbers are free for Sky Talk customers, but for Eir customers' calls can cost up to 5.3 Cents per minute, plus a 9.7 Cent connection fee. I understand this is a busy time of year but so many girls are buying homecoming dresses that won't arrive in time. Back in London Lucy has a choice - stay with James or pine for Nathan, who's far away.