If you do not reply within 15 calendar days to any of Wisecars emails, the case will automatically be closed without any resolution and/or compensation. 8 Feb 2023. Reply from Wisecars. I'm very sorry to hear that the rental did not meet your expectations, I assure you this is not the standars Wisecars experience.Everytime you book with us you will receive the same vehicle that you rented or similar (within the same category). What's Wisecars' cancellation policy? Consider the cancellation policy. Wisecars customer support is available 24/7. When you return your car, the car rental company will check it, and charge you for any damages. Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. To claim a refund, you will need to provide: Damage claim investigation process takes up to 28 calendar days. The automotive images contained herein are owned by izmo, Inc. and are protected under United States and international copyright law. Please note, all Excess Protection Products become invalid and no refund will be made when: In some cases, if you follow the Car Rental Companys instructions and they determine that you are not responsible for the damage that occurred to the vehicle, the excess fees might be returned to you directly by the Car Rental Company and you do not need to claim a refund from Wisecars. I reached out to Wisecars, who were really understanding of the issues I encountered. When collecting your rental car, it will have a certain amount of fuel in the tank, which will be marked on your rental agreement, and you will have to return the car with the same amount of fuel as you collected it with. Super easy to find the right car and booking and paying was unbelievably easy.As we are not from the USA we would have liked much more info in plain speak around insurance as this is something that we are still unsure about until we get to speak with the agent on pick up. If you fail to act accordingly, the Car Rental Company may charge you for damages incurred to it as a result. Wisecars can not be held responsible for bank fees or smaller refunds due to currency conversion. I wasn't sure about the documentation needed to collect hire car from rental company, but rep at Wisecars answered my queries very promptly. Dear Francisco,Thank you for your 5-star rating!We're more than happy to hear you're satisfied with our service, don't hesitate to contact us again if you need further assistance!Have a nice day.Kind regards,Rachel from Wisecars. Contact Wisecars 5214f Diamond Heights Boulevard, San Francisco, CA, 94131, United States Advertiser Disclosure: If you click on one of our links, we may receive a compensation. Only when all documents are present and severe negligence can be excluded, a refund will be processed. This information must be sent via email and give Wisecars the relevant details of the incident. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Any unauthorised use, reproduction, distribution, recording or modification of these images is strictly prohibited. Trustindex ltal hitelestve. 49 reviews. All this experience and expertise is aimed to ensure you get the best experience. The use of our website signifies your acceptance of these Terms of Service. An additional fee may apply and this will be paid at the rental counter (unless specified otherwise on the Wisecars voucher). Surely it's illegal in USA to drive with no insurance. It is highly recommended to call the police even for the smallest of damages. If you made a booking more than 24 hours ago and have still not received a confirmation email, it is most likely that the email was blocked by the Anti-Spam service of your email account. All cancellations outside of the aforementioned timeframes will not be refunded. After making a scene, they finally gave us the cheapest and worst maintained car they had and refused to reimburse the difference. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . Cancellation Protection can be purchased only at the time of booking and is not refundable. The Wisecars voucher must be presented to the Car Rental Company when picking up your rental vehicle. Please note, Terms and Conditions vary per Car Rental Company but these will be clearly communicated during the booking process. Depending on the Car Rental Company, you can cancel your booking up to 48 or 24 hours before the starting date of your rental period. However, please keep in mind that any changes that you make to your booking will probably change the rental price. If not, you will need to purchase the cover at the car rental company counter. The permit you may need depends on which country youre visitingand how long youre staying. A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. If you choose this option, you pay for the fuel at the pick-up time and return the car as empty as possible. In the event the car is dropped off unreasonably dirty, as determined solely by the Car Rental Company, the Car Rental Company may charge you for special cleaning fees. We used in October 2022. Thanks! If the customer wishes to drop off the car earlier than stated in the voucher or the rental details, Wisecars will not refund any amount for the unused days. Please reach out to support@wisecars.com for assistance.I apologize for any inconvenience.Regards,Rachel from Wisecars. You have a guaranteed booking with us and with one of our trusted premium suppliers. To claim a refund, you will need to provide: Damage claim investigation process takes up to 28 calendar days. All the inclusions are explained if you click on the offer.The most basic packages are chosen by people that will present their own insurance at the pick-up, hence the cheap rate.Kind regards,Rachel from Wisecars. Each car rental company has its own age requirements, but most will rent to people between the ages of 25 and 70. How to Cancel Wisecars Car Rental Comparison Subscription on Android Device: Open your Google Play Store app. Date of experience: 07 February 2023. Anyone can write a Trustpilot review. We may change these Terms of Service from time to time and you are advised to check the website to consider any changes to these Terms of Service which apply to you. I had questions about requirements of car insurance. Your rental credit will expire after 2 years. You can check this information on the Wisecars Terms of Service: https://www.wisecars.com/en-us/terms-of-service.Unfortunately, it is hard to comment on this situation as I could not find your booking. All cancellations outside of the aforementioned timeframes will not be refunded. In the event of a breakdown or an accident, you must contact the Car Rental Company immediately for instructions and assistance. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . If a cancellation is requested more than 48 hours before the pick-up time the customer will receive a full refund minus non-refundable Cancellation Protection and/or Protection Package. Please keep in mind that different Car Rental Companies have different requirements for accepted methods of deposit authorisation and payment. By using our website, you are declaring that you accept and understand all aspects of our Terms of Service and the Privacy Policy of our website. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . Please verify whether you have any transferable car rental insurance that you can prove with related documentation. The extension of the rental period and a delayed return of the vehicle will be calculated and charged in accordance with the local daily price (which can be higher than the daily price of your original booking) by the Car Rental Company and penalty fees may apply. Unfortunately I did not have a good experience with my last car rental which was picked up from Zezgo. You can also extend the free cancellation time frame by purchasing our Cancellation Protection. In Istanbul at 9am, when I was supposed to pick up my car in 2 hours, I was able to call customer service and spoke to Margaux, who immediately spoke to Sixt on my behalf, then called me back to make sure I didn't get marked as a no-show. If you require additional drivers, please include them in your booking request. I made an error making a reservation and Aidana was extremely helpful taking care of my mistake and finishing the reservation for me.Very pleasant over the phone as well. Excess Protection covers theft, vandalism, and damage to the vehicle, including: Wisecars Excess Protection products do not cover the following: Should your vehicle get damaged during your rental, you must notify Wisecars within 24 hours of the date on which the incident took place and no later than 48 hours after the rental period is completed. We use dedicated people and clever technology to safeguard our platform. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. Once your friends have opened the link with your referral code and logged in to their MyWisecars self-service account, they will receive 15 USD rental credit if they do not have any previous bookings with Wisecars. Your voucher is normally issued 48 hours before the pick-up time. If you cannot take them with you when you go to pick up the car, you need to take them back to the counter later on and add them as additional drivers. Powered by, https://www.wisecars.com/en-gb/faq#contactSection. 1 year ago. Dear Chris,Thank you for contacting us once again!I am very sorry to hear about your experience. She was very kind and helpful! If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. No charge will be made for amending your booking before the start of your rental. You may need an international driving permit (IDP) to drive in some countries. Wisecars does not own or operate any Car Rental Companies. %title% %offer% Tbb. One of our helpful agents will be in contact with you to address the request. they are untrustworthy. Some of this include complete insurance and others do not include it at all. This excludes any changes to the booking which result in the change of the price of the booking, such as changing the duration of the rental period or the rental cars class, or the Car Rental Company changing its rates following the original booking. Amendments can only be made up to 48 hours before the pick-up time. If you choose this option, you pay for the fuel at the pick-up time and return the car as empty as possible. ago At the end of the rental period, you must return the vehicle undamaged and in a clean condition to the correct location and at the agreed time. you can cancel your booking up to 2 hours before your pick-up time with a refund excluding the value of the Wisecars Protection Package; you are entitled to an exemption from deductible fees in case of car theft or damage to the rental car; your deductible is covered up to USD 250 in case of an accident, damage to tires or glass, or loss of keys. Most car rental companies require the rental car to have Collision Damage Waiver and Theft Protection. You will find the telephone number in the Car Rental Agreement. In such circumstances, we will cancel your booking with no liability whatsoever. Please note, it is your responsibility to provide all the above-mentioned documents. The customer service I talked to is quite helpful, knowledgeable, courtesy and professional. Never ever use Wisecars. After paying and going to pick up the rental I was told that I had to pay an additional $600, which was never mentioned. So far I have found the experience of renting a car on this site to be very easy. Fees may apply for additional drivers, payable at the car rental counter (unless specified otherwise on the Wisecars voucher). Wisecars will not refund any vehicle repairs, unless the customer has bought excess protection and is eligible for a refund based on the related terms. You will find the telephone number in the Car Rental Agreement. www.wisecars.com. No charge will be made for amending your booking before the start of your rental. We will send you your rental voucher 48 hours before your pick-up time. charges that are not related to damage repairs,such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken; your cars pick-up and drop-off documents which clearly show the new damage subject to the charge by the Car Rental Company; photo evidence showing the damage to the car; proof of the repair costs from the Car Rental Company; evidence of payments deducted from your payment card by the Car Rental Company; the Car Rental Companys accident report form; your bank account details, including account holder's full name, the account number/IBAN, banks name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if you provide incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received). Some Car Rental Companies in some rental countries may also require an International Driving Permit. What's Wisecars' cancellation policy? If you choose to pay for the service using a credit card, your credit card details are not stored by us. There might be differences based on offers. When you rent a car, you will usually need deductiblecoverage. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. To claim one of our Excess Protection products, you will need: Only when all the above mentioned documents are presented and severe negligence is excluded, a refund will be processed. The Wisecars website contains images from izmo, Inc.: Automotive Images, Copyright [2000 current year] izmo, Inc. All Rights Reserved. Every driver must have a full, valid driving licence that they have held for at least 1 year (2 or more years required at certain locations; this will be confirmed during the booking process). Amendments can only be made up to 48 hours before the pick-up time. In such a case, unless the rental has been canceled in advance, the customer will not be entitled to a refund. Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. Alternatively, just sign in or register using your Google or Facebook account. Wisecars does not own any physical locations or offices. In such circumstances, we will cancel your booking with no liability whatsoever. What's Wisecars' cancellation policy? By using our website, you are declaring that you accept and understand all aspects of our Terms of Service and the Privacy Policy of our website. Wisecars does not own any physical locations or offices. Companies can ask for reviews via automatic invitations. There rating is probably false and it never mentioned a basic passage. A fair fuel policy means that you will have to return the car with the same amount of fuel that you picked it up with. damages/accidents occurred due to a violation of local traffic rules; any persons are found to be driving under the influence of alcohol/drugs, wilfully causing damage, off-road driving and driving in a careless and negligent manner; any third party involved refuses the settlement of the claim. This includes any event that is beyond the reasonable control of the party in question such as acts of God, riot, war, malicious acts of damage, fires, or natural disasters such as extreme weather conditions or electricity supply failure. Additional fees can apply with certain Car Rental Companies and in certain countries for drivers aged under 25 years or over 65 years. Dear Sara,Thank you for contacting us! 2023 Wisecars. Consumers complaining about Wisecars most frequently mention credit card problems.Wisecars ranks 100th among Car Rental sites. They may be needed if you wish to make a claim. Powered by, We use cookies to give you the best experience. Manage Bookings Online - Wisecars - Wisecars MyWisecars self-service Sign in / Register Please enter your email address and we'll send you the authentication code. If you're 65 or older, you may have to pay a senior driver fee. 2023 Wisecars. Powered by. The Car Rental Transaction is subject to the terms of the Car Rental Agreement executed between you and the Car Rental Company at the time of the pick-up of the car. They also work with sub-par rental companies that will not guarantee the vehicle even if you pre-pay it in full. However, you will not be entitled to a refund if: Please check if you provided the correct email address. Great service by Wisecars rep Emanoel in helping me cancel one reservation so I could make a new one at a different location. The deals that we offer are inclusive of any fees and taxes, however, some of them don't include any insurance.In this case, you can choose another package which already includes insurance (but is more expensive) or provide proof of your own coverage at the pick-up.Regards,Rachel from Wisecars. If that's not possible, you should send the pictures of the damaged car to Fox at the end of the rental to claim compensation.Please note that the Excess Protection Wisecars offers is not full coverage or mandatory insurance. Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. Alternatively, just sign in or register using your Google or Facebook account. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction.
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