You will need to give as many details as possible about the problem that needs repairing when you call. Your housing provider will already have agreed an appropriate time frame for the completion of works. North Coast. View all our monitor vacancies now with new jobs added daily! At Defence Housing Australia (DHA), we provide quality housing and related services to Defence members and families. Having the job reference number will make it easier to make a follow up call to the Maintenance Line. For enquiries about the contract, please call 02 9273 3643 or email wholeofgovernmentmaintenance@pwa.nsw.gov.au. %PDF-1.5 For your convenience, telephones with a direct link to the Maintenance Line are available in the lobby of all local offices to use during business hours. Back to top Aboriginal flag Torres Strait Islander flag Legislative Assembly. All tenants are responsible for taking care of their property and reporting any maintenance needs to DCJ as soon as possible. after-hours (6pm6am, MondayFriday, weekends, public holidays): call 1800 808 107. people's lives, health or safety are at risk, your account number (rental agreement number), included on letters from us, on your rental payment slip and on your account statement, your contact number for the tradesperson to call you to arrange access, details of the repairs needed, as the more we know about the problem, the easier the tradesperson can resolve it. In doing this, we support the operational, recruitment and retention goals of the Department of Defence. % Contract Award Notice ID. Most public housing is owned by the Queensland Government. We have firm budgets for maintenance and are required to closely manage our finances to ensure LAHC remains viable and responsive to the safety and maintenance requirements of the portfolio. You may be trying to access this site from a secured browser on the server. Accordingly, no ministerial press releases or related information issued by the Government from this date will be available on this website. Read more about response times for maintenance and maintenance staff at your home. Were committed to maintaining our properties, with most of the maintenance work being undertaken by local tradespersons and local disability providers, as well as Aboriginal-owned businesses, who play an important role in the delivery of property maintenance and garden services. You can also call any of the following numbers: Top End Phone: 08 8995 5122 Arnhem Phone: 08 8987 0576 Barkly Phone: 08 8962 4558 Big Rivers (Katherine) Phone: 08 8973 8939 Melanie Hertel . 1 0 obj Signing up with an agent Before the agent can market your property, they must sign a contract with you, called an agency agreement. Maintaining this portfolio ensures our residents live in homes that are safe, clean and well maintained. DCJ is improving the experience of social housing tenants. Contract Administration Heritage Professional Property Administration Property and Asset Management. Moving out of Member Choice Accommodation, Contractor and service provider resources, Guide to Online Services (RMS Contractors), Guide to Online Services (Real estate agents). We have a robust regime of monitoring of lift performance and outages, and ensure that, where there are any extended service disruptions or outages, DCJ is aware so it can communicate with tenants. endobj Responsive repairs are for urgent maintenance, such as a leaking pipe or a broken window. Maintenance work information for DCJ Housing tenants eRepair An online service for DCJ tenants to lodge non-urgent home maintenance requests Home modification request DCJ assists eligible tenants and approved applicants to modify their home to help them live independently Maintenance and home alterations We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. LAHC has 163 lifts across its portfolio and has contracts in place with specialised lift maintenance providers to ensure our lifts stay in optimal condition. Working to improve the service and experience for our tenants. The NSW Land and Housing Corporation (LAHC) owns and manages the largest social housing portfolio in Australia, with more than 125,000 properties across NSW. The cleaning services contract is managed by Public Works Advisory. hTOSW~-^ 1/17/2022 The contracts are published on theGovernment tender's website. Terms of Reference Timeline Submissions Hearings and Transcripts Reports and Government Responses Other Documents Contact us any other issues we should know, such as dogs on the property, residents that are hearing impaired, items that may be dangerous, special access ways, etc. Head Maintenance Contract. NSW Caretaker Conventionin effect on this site from Friday 3 March 2023. Your rating will help us improve the website. St. Mary's Cathedral in Sydney was granted an exemption from the NSW government's 100-person cap on religious services to hold a larger ordination mass on September 19. Department of Customer Service Register of government contracts All contracts the Department of Customer Service enters into with the private sector valued over $150,000 are required to be recorded in the register of government contracts. Federal Housing Administration Insures $46.9 Million Mortgage to Preserve Affordable Housing in Chicago, Illinois. Dependent on the situation, our lift technicians will attend to urgent matters in a 30 minute to 2 hour timeframe. The NSW Government has also made additional investment into social housing maintenance, in response to the COVID-19 pandemic. xZKoH( lIcd2,dC1T2[_$&]]|o?tjU/~SvJ\y-??vV",|Ia'BFikM&P&s_?|Yy"M*xzHzG-.tlJ,.d4=jiUpHEfWS-.?. The contracts are published on the Government tender's website launch. Help us improve the content on our website or tell us what is working really well. Maintenance Person, Crew Member, Facilities Officer - Moree and more on Indeed.com A maintenance request can be made by another person on behalf of the tenant or the private owners of an adjoining property, especially when dealing with vegetation issues. We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. Please ring the Maintenance Line back if the problem gets worse or you have not had a response to the request in the agreed timeframe. Emergency maintenance is needed when faults or damage need fixing immediately because: We usually respond to an emergency in 14 hours, depending on the situation. Consequently, all community housing providers are required to develop plans for the long-term maintenance of their properties. Communities and Justice, NSW Department of . If you are having any difficulties, you should speak to your housing provider. You can do a licence check online through the Fair Trading website or call 13 32 20. The strategies highlight outcomes and investment requirements to address accessibility and inclusion for our staff, stakeholders and customers. 3202 0 obj <> endobj Call the Maintenance Line with any maintenance requests 24 hours, 7 days, all year round. 3. Our Department of Defence Northern NSW Contract has achieved certification of the Asset Management System to the Standard ISO 55001:2014 Ensuring. The Housing Call Centre arranges most responsive maintenance for public housing properties. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued Over 1,500 social housing properties across NSW were retrofitted with rooftop solar panels in 2021, helping social housing tenants in those. Use tab and cursor keys to move around the page (more information), Aboriginal and Torres Strait Islander peoples, 6am6pm: call the maintenance number for your nearest. Maintaining this portfolio ensures our residents live in homes that are safe, clean and well maintained. Terms of Service apply. 3227 0 obj <>stream Agency Department of Education - SINSW. To meet our Defence housing obligations, DHA manages three Residential Maintenance Services (RMS) panels, which provides routine maintenance and emergency repair services to the DHA housing portfolio across 36 trades. In doing this, we support the operational, recruitment and retention goals of the Department of Defence. Specialist staff provide support and advice and are able to make decisions on the spot about what needs to be done. agencies), or pursuant to Section 104(b) of the Native American Housing Assistance and Self -determination Act of 1996, as amended, ( Indian housing agencies). The smart batteries have a combined energy storage capacity of 1280 kilowatt hours (kWh). Ventia's acquisition of Broadspectrum, completed on 30 June 2020, brings together two highly complementary businesses, each with a proud heritage of providing essential infrastructure services in Australia and New Zealand. Rental home maintenance and repairs This page is for: Home buyer / owner Property industry Tenant Landlord / lessor Obvious maintenance and repair issues should be noted in the property condition report which is required to be completed by the landlord/lessor when the tenant moves into and out of the property. I worked in many areas ranging from remote areas in the far north of South Australia including Oodnadatta and the Anangu Pitjantjatjara Lands, to Raukkan home of the Ngarrindjeri People on the Coorong and urban Indigenous communities in Elizabeth and . For any questions, please email procurement@dha.gov.au. If you have any concerns about the condition of your property please contact your housing provider directly. <> More information. But they also exist in commercial property, serviced apartments, retirement villages. Please call Tom O'Sullivan - 0431 495 694 Save Property Maintenance Handyman Cadence & Co Pty Ltd 8d ago Sydney North Shore & Northern Beaches Trades & Services Maintenance & Handyperson Services Collaborative team This is a binding contract under the Residential Tenancies Act 2010, so please read all terms and conditions carefully. Housing, Disability and District Services Deputy Secretary James Toomey Child Protection and Permanency, District and Youth Justice Services Simone Czech (Paul O'Reilly 20/02/23-6/03/23) Corrective Services NSW Commissioner Kevin Corcoran Courts, Tribunals and Service Delivery A/Deputy Secretary Karen Wallace Law Reform and Legal Services The department has responsibility for the maintenance of all properties owned by the Director of Housing, community-managed properties, movable units leased to clients and properties leased from private owners. Home building contract for work between $5,000 and $20,000 Suitable for trade work, maintenance and repair work as well as smaller alterations or improvements likely to cost less than $20,000. The length of time it takes to contact you depends on the urgency of the work. To discuss this further, contact the maintenance section at your nearest Housing Service Centre. The agency and its contractors may pay to maintenance laborers and mechanics no less than the wage rate(s) indicated for the type of work they actually perform. Contact the Housing Call Centre if your home needs responsive maintenance - repairs that are needed because of normal wear and tear, or damage caused by your household or visitors. You will need to give the event number to Maintenance Line staff when you call to request a repair. Public contractsNew South Wales. The timeframes for this non-urgent work can be up to 12 months for completion. As Strategies are developed they are linked to Departmental outcomes and Premier's Priorities. List of Maintenance Contracts Projects in NSW - Cordell Connect projects State Australian Capital Territory Norther Territory Queensland South Australia Tasmania Victoria Western Australia Categories Retail Education Medical Entertainment Social Sports Residential Aged Care & Retired Developments Civil Engineering Military Commercial Premises Accordingly, no ministerial press releases or related information issued by the Government from this date will be available in this website. Rental bonds and other help Information to help you manage your current living arrangements like Rental Bond Help, Affordable Housing and support services. Responsive maintenance covers repairs that are needed because of normal wear and tear or damage caused by your household or visitors. Residents are encouraged to immediately report any faults with the operation of a lift or lifts in their building to the Maintenance Line on 1800 422 322 or use the lift maintenance call number shown on the panel inside each lift. The U.S. Department of Housing and Urban Development (HUD) 's Office of Fair Housing and Equal Opportunity (FHEO) acts as the chief enforcer of the FHA. Our priority is to provide safe, secure and habitable homes for residents and, when needed, we repair and maintain properties as quickly and cost effectively as possible. Please call the Police Assistance Line first to report vandalism before calling the Maintenance Line. How to report maintenance and repairs You can report any of the following ways: contact your local housing maintenance officer visit your local housing office call 1800 104 076. To ensure efficiency and value for money, these maintenance or upgrade jobs are scheduled and packaged into works programs. The independent valuers engaged are active financial members of the Australian Property Institute in the state or territory in which the property is located. Department of Education. Beleaguered cleaning and catering company Spotless Group has been re-awarded a contract worth $62 million a year to maintain NSW's social housing. Resident satisfaction survey period July-Nov 2021. Posted: 11/01/2022 Press Release Everything you need to know as a social housing tenant including rent and rebates, maintenance and repairs and your rights and responsibilities. The Public Account Committeeis inquiring into the management of public housing maintenance contracts in New South Wales. As a tenant you have rights under the Residential Tenancies Act 2010 and Residential Tenancies Regulation 2019. Notley-Smith, Bruce. If you or your visitors have caused damage to the property, you may have to pay for the cost of the repair. S]lY(:=Yfty>dS:J$BR,43W:tmP&V]9,Qs DPiq=Eorgg=UH{Nvq|;r]=s9!P[Ubd(l/rVgt GK:p|0'w:%.## MCJlhEl$Q%)IC6;bG*_2jc-OPmWq`Yptpp.ul;AF_51o7wLnGtbgt^JG=-9-E o*[sT I was a Police Officer with the South Australian Police Department for 30 years, working in and with Indigenous communities for 14 years. What happens when you report a maintenance request will depend on what is to be repaired, how it happened and who actually owns the property. 4 0 obj Housing NSW Head Office Locked Bag 4001 ASHFIELD BC NSW 1800. At Defence Housing Australia (DHA), we provide quality housing and related services to Defence members and families. These contractors also respond to any reported lift outages or service disruptions on an urgent basis, to minimise inconvenience to residents. Particulars of the goods or services to be provided under this contract. We acknowledge the ongoing connection Aboriginal people have to this land and recognise Aboriginal people as the original custodians of this land. Australia's largest privately owned housing maintenance company, we work with Public Housing and Community Housing organisations across the country. # The Department expects its contractors and suppliers to fulfil contractual obligations, including pricing, quality of the service or product, reliability, financial reporting or otherwise in accordance with individual . Your rating will help us improve the website. Phone: 1800 422 322. If we accept the request, a tradesperson will contact you. Contract number. For your convenience, telephones with a direct link to the Maintenance Line are available in the lobby of all local offices to use during business hours. The section of the manual on 'responsive maintenance' covers day-to-day maintenance and repairs that have been requested. Department of Customer Service. Copyright Defence Housing Australia, 2015. Services and support. We spend more than $1 million per day on repairing and maintaining homes. Contractor Portal | Family & Community Services Contractors You need to log in to use this page Username Password If you have forgotten the Username and/or password please contact us on facsinfo@facs.nsw.gov.au. Information for Queensland public housing tenants. Maintenance Line 1800 422 322 Specialist staff provide support and advice and are able to make decisions on the spot about what needs to be done. Information for multicultural families and communities, Deliver services to children and families, Toggle sub navigation menu for Living in social housing. The Government tenders website also provides details of current tender opportunities in accordance withPremiers Memorandum 2007-01. endobj $40 million distributed to community housing providers (CHPs), Videos to help maintain and protect your home, Safely delivering repairs and maintenance to your home, Slashing social housing power bills with rooftop solar, Responsive and Programmed Maintenance contract. On October 21, the NSW state government eased restrictions on religious gatherings, increasing maximum attendance from 100 to 300 persons. Family & Community Services on facebook opens in new window, Family & Community Services on twitter opens in new window, Family & Community Services on youtube opens in new window, Family & Community Services on linkedin opens in new window, Centralised Gas Hot Water System Reimbursement Scheme, Modifications for people with disabilities or the elderly, Occupational therapist assessment overview, Requesting maintenance and reporting problems, Swimming pools in public housing properties. 0 We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. At LAHC, through the Asset Maintenance Services contract, maintenance is undertaken by local contractors who engage directly with residents and see the job through from start to finish. . Housing NSW. To report urgent repairs, tenants need to call the Maintenance Line (1800 422 322) and will be connected to their local maintenance contractor. We appoint contractors to our panel via Austender through our rolling tender program. Thursday, April 21, 2022. Expand all Property condition assessment Vacant unit maintenance Responsive maintenance Minor capital works Government procurement advice and assistance. A further $1.669 million investment has been approved to extend the program to February 2022. NSW Caretaker Conventionin effect on this site from Friday 3 March 2023. Print Share. DCJ provides planned maintenance services to keep tenant homes in good condition and ensure consistent maintenance standards across the state. The Residential Tenancy Act 2010 requires that all emergency repairs be completed within 24 hours of your reporting them to your housing provider. We partner with contractors to deliver this high volume of maintenance work within strict timeframes, and to meet stringent requirements. Department of Communities and Justice (DCJ) Infrastructure Strategy and Capital Investment Plans are being developed. An emergency is the only time maintenance staff can enter your home without your permission. Moving out of Member Choice Accommodation, Contractor and service provider resources, Guide to Online Services (RMS Contractors), Guide to Online Services (Real estate agents). We work closely with the property owners to ensure these properties are maintained in good repair and fit for you to live in. 14NSW Federation of Housing Associations Inc, Progress report - Land and Housing Corporation, Department of Family and Community Services - management of NSW public housing maintenance contracts, Government Response - Management of NSW Public Housing Maintenance Contracts, Report - Management of NSW Public Housing Maintenance Contracts, Answers to Further Questions - Pacific Link Housing. Family & Community Services on facebook opens in new window, Family & Community Services on twitter opens in new window, Family & Community Services on youtube opens in new window, Family & Community Services on linkedin opens in new window, Rights and responsibilities: community housing, Failure or breakdown of the gas, electricity or water supply to the premises, Failure or breakdown of any essential service on the premises for hot water, cooking, heating, cooling or laundering, Fault or damage that cause the premises to be unsafe or not secure. As a central agency, our department works across government to advise on matters affecting local communities across regional NSW. NSW Auditor General's Department. the Police Crime Report Number if the damage has been caused by another party and reported to the police. The batteries will help to reduce peak demand costs for . Some repairs you may wish to report will be carried out as part of these planned maintenance. We appoint contractors to our panel via Austender through our rolling tender program. On a typical day, we work with 3,000 skilled subcontractors to complete 1,000 orders. Email: nswbuy@treasury.nsw.gov.au Phone: 1800 679 289 Hours: 8:30am - 5:00pm, Monday to Friday The quality of all properties deteriorates over time as a result of normal wear and tear and because of ageing. The caretaker period for the NSW Election commenced on 3 March 2023. An emergency repair is defined in the Residential Tenancy Act as a: The Residential Tenancy Act does not describe non-emergency repairs and does not provide any guidelines as to when they should be completed. Not all emergency repairs can be completed immediately, in which case a temporary repair will be carried out. Trades & Services Gardening & Landscaping A newly-formed position within a premium landscape construction and maintenance company! Find housing services in Queensland including information to help if you are homeless, experiencing domestic and family violence or a young person looking for somewhere to live Information, support and tools for Queensland business owners and industry sectors. 1,500 projects. To sell a home in NSW, an agent must have a real estate agent's licence issued by NSW Fair Trading. of critical infrastructure projects in 2021-22. Your chosen builder or tradesperson must give you a written contract if: the contract price is over $5,000 (including GST), or the contract price is not known, is for the provision of labour and materials by the contractor the reasonable market cost of which is more than $5,000 (including GST). Answers to Further Questions - NSW Federation of Housing Associations Inc. For copies of recently issued ministerial press releases of information on the election policies of any political party, as they relate to the department/agency or its portfolio area, please go directly to the website of the relevant political party. Access eRepair, understand what changes you can ask for or make to your home, or request maintenance, DCJ contractors will need to enter your home to carry out maintenance work and perform inspections, From 1 February 2022, social housing tenants who resided in a property where a centralised gas hot water service was in use from March 2014 to March 2020 can apply for reimbursement of their gas usage costs, Maintenance work information for DCJ Housing tenants, An online service for DCJ tenants to lodge non-urgent home maintenance requests, DCJ assists eligible tenants and approved applicants to modify their home to help them live independently, How to report maintenance issues and request permission for home alterations, As a DCJ tenant, you may make changes and alterations to your home, You can request a modification to your home to help you live independently, Information for occupational therapists completing a property assessment for a DCJ Housing client, DCJ tenants can apply for approval to perform decorative painting in their home, DCJ tenants can only install a pay TV connection with approval, How to request repairs for your home or report vandalism to your building, DCJ tenants can apply to install a permanent above-ground pool, or an inflatable or portable pool in their backyard, Rate your maintenance experience and view current ratings for our maintenance contractors.
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